Windows 10 - Crash when loading tutorials

Post your technical problems here.
Twisted Toe
Newcomer
Posts: 1
Joined: Sun Apr 05, 2020 4:30 pm

Windows 10 - Crash when loading tutorials

Unread postby Twisted Toe » Sun Apr 05, 2020 4:38 pm

log.txt:

INF 2020-04-05 10:23:55,519 tools.steamworks:71 SteamworksPy loaded for Windows
INF 2020-04-05 10:23:55,520 tools.steamworks:81 Steam is running
INF 2020-04-05 10:23:55,551 tools.steamworks:86 Steamworks initialized!
INF 2020-04-05 10:23:55,980 tools.steam_api:228 Steam user stats and achievements successfully fetched
INF 2020-04-05 10:23:56,004 uoc2.paths:329 Installed packages:
INF 2020-04-05 10:23:56,004 uoc2.paths:331 C:\Program Files (x86)\Steam\steamapps\common\Unity of Command 2\_packages\base
INF 2020-04-05 10:23:56,004 uoc2.main:102 ARGS log: None
INF 2020-04-05 10:23:56,006 uoc2.main:108 Platform: Windows-10-10.0.18362
INF 2020-04-05 10:23:56,007 uoc2.main:122 OpenGL error checking DISABLED
INF 2020-04-05 10:23:56,145 uoc2.settings:211 Initializing settings
INF 2020-04-05 10:23:56,241 uoc2.init:56 SDL version: 2.0.10
INF 2020-04-05 10:23:56,241 uoc2.init:59 SDL_TTF version: 2.0.15
INF 2020-04-05 10:23:56,241 uoc2.init:62 SDL_Mixer version: 2.0.4
INF 2020-04-05 10:23:56,241 uoc2.init:65 SDL_Image version: 2.0.5
INF 2020-04-05 10:23:56,241 uoc2.init:76 Video driver 0: windows [Current]
INF 2020-04-05 10:23:56,241 uoc2.init:76 Video driver 1: dummy
INF 2020-04-05 10:23:56,732 uoc2.init:92 Audio driver: wasapi
INF 2020-04-05 10:23:56,732 uoc2.init:97 16 audio channels alocated
INF 2020-04-05 10:23:57,007 uoc2.init:119 Display 0: 1920x1080 (0, 0, 1920, 1080) [Current]
INF 2020-04-05 10:23:57,007 uoc2.init:119 Display 1: 1920x1080 (1920, 0, 1920, 1080)
INF 2020-04-05 10:23:57,016 OpenGL.acceleratesupport:13 OpenGL_accelerate module loaded
INF 2020-04-05 10:23:57,022 OpenGL.arrays.arraydatatype:277 Using accelerated ArrayDatatype
INF 2020-04-05 10:23:57,148 uoc2.init:175 OpenGL version: 3.3.13399 Core Profile Context 15.201.1151.1008
INF 2020-04-05 10:23:57,153 uoc2.init:178 GL_MAX_TEXTURE_IMAGE_UNITS: 18
INF 2020-04-05 10:23:57,153 uoc2.init:181 GL_MAX_TEXTURE_SIZE: 16384
INF 2020-04-05 10:23:57,155 uoc2.init:184 GL_ARB_gpu_shader5: True
INF 2020-04-05 10:23:57,155 uoc2.init:187 GL_EXT_texture_filter_anisotropic: True
INF 2020-04-05 10:23:57,155 uoc2.init:191 GL_MAX_TEXTURE_MAX_ANISOTROPY_EXT: 16.0
INF 2020-04-05 10:23:57,155 uoc2.init:203 OpenGL context: 3.3
INF 2020-04-05 10:23:57,155 uoc2.init:207 Double-buffered: True
INF 2020-04-05 10:23:57,155 uoc2.init:211 Accelerated: True
INF 2020-04-05 10:23:57,459 uoc2.init:131 Displaying splash screen
INF 2020-04-05 10:23:57,514 engine.gl.textures:154 Initializing ground textures
INF 2020-04-05 10:23:59,090 engine.gl.atlases:86 Loading atlases
INF 2020-04-05 10:23:59,624 uoc2.sounds:35 Loading sounds
INF 2020-04-05 10:23:59,830 uoc2.music:47 Loading music
INF 2020-04-05 10:23:59,848 engine.gl.shader_manager:46 Initializing shader groups
INF 2020-04-05 10:23:59,943 engine.gl.model_manager:69 Loading models
INF 2020-04-05 10:24:00,300 engine.gl.renderer2d:462 Initializing Renderer2D
INF 2020-04-05 10:24:00,319 tools.localization:93 Loading locale
INF 2020-04-05 10:24:00,517 engine.ui.tooltips:202 Loading tooltips
INF 2020-04-05 10:24:01,006 uoc2.music:113 playing main_screen: 0. Privates And Peers.ogg
WAR 2020-04-05 10:24:02,505 uoc2.sounds:154 Missing sound unhover
INF 2020-04-05 10:25:02,731 uoc2.settings:211 Initializing settings
INF 2020-04-05 10:25:09,679 engine.gl.textures:222 Reloading texture quality: 0
INF 2020-04-05 10:25:12,679 engine.gl.textures:222 Reloading texture quality: 0
INF 2020-04-05 10:27:01,531 uoc2.music:113 playing main_screen: 0. Privates And Peers.ogg
INF 2020-04-05 10:30:02,104 uoc2.music:113 playing main_screen: 0. Privates And Peers.ogg
INF 2020-04-05 10:33:02,664 uoc2.music:113 playing main_screen: 0. Privates And Peers.ogg

User avatar
Tomislav Uzelac
2x2 Games
Posts: 2211
Joined: Mon Apr 04, 2011 11:24 pm
Location: Zagreb, Croatia

Re: Windows 10 - Crash when loading tutorials

Unread postby Tomislav Uzelac » Mon Apr 06, 2020 8:52 am

Hi, you need to update your graphics card drivers - the log shows a 2015 ATI driver is installed.

Please go to this site and update your drivers:
https://www.amd.com/en/support/kb/faq/gpu-131

If there is no compatible driver on that site, it is possible that AMD/ATI has discontinued support for your card. In that case, you will not be able to play the game with that graphics card - feel free to ask for a refund via Steam.

Cheers!